Cancellation & Refund Policy

A quick guide to refunds & returns

This Cancellation & Refund Policy applies to all purchases made on merch3d.com, a subsidiary of SPADE INC. By placing an order on our website, you agree to the terms stated below.

Support Email

merch3d.support@gmail.com

Only official mode for requests.

Phone / WhatsApp

+91 8618330778

Mon-Fri, 10:00 AM - 5:00 PM IST.

Address

3rd FLOOR, NO.5, 4th MAIN ROAD, Kalyanamatapara Road, Mathikere, Bengaluru (Bangalore) Urban, Karnataka – 560054, India

Important: All cancellation, return, replacement, and refund requests are accepted only via email. Requests made through WhatsApp, phone calls, social media, or any other means will not be considered.

1. Company Information

Brand Name: merch3d.com (Subsidiary of SPADE INC)

Registered Address: 3rd FLOOR, NO.5, 4th MAIN ROAD, Kalyanamatapara Road, Mathikere, Bengaluru (Bangalore) Urban, Karnataka – 560054, India

Support Email: merch3d.support@gmail.com

Phone / WhatsApp: +91 8618330778

Support Hours: Monday to Friday, 10:00 AM – 5:00 PM IST

2. Products Covered

  • Ready-made products
  • Made-to-order & customized 3D-printed products

Cash on Delivery (COD): Not available

International Shipping: Not available (India only)

3. Order Cancellation Policy

3.1 Cancellation Before Production

  • Orders can be cancelled within 2 hours of placing the order.
  • Cancellation requests must be sent to merch3d.support@gmail.com within this time window.
  • A 5% cancellation fee will be deducted for non-custom items.

3.2 Cancellation After Production Starts

  • Orders cannot be cancelled once production has started.
  • This applies to both customized and non-customized items.

4. Returns Policy

We accept returns for both customized and ready-made products only under specific conditions.

4.1 Return Window

  • Return requests must be raised within 2 days of delivery.

4.2 Valid Reasons for Return

  • Damaged item received
  • Wrong item received
  • Missing parts

Returns for reasons such as change of mind, dislike, size issues, or usage-related wear are not accepted.

4.3 Product Condition

  • Product must be unused, unwashed, and in original packaging.
  • Any used, altered, or damaged items (not caused during shipping) will be rejected.

5. Damaged / Defective / Incorrect Items

5.1 Reporting Timeline

  • Issues must be reported within 24-48 hours of delivery.

5.2 Mandatory Proof

  • Clear unboxing video
  • Photos of the product, packaging, and shipping label

Claims without proper proof will be rejected.

5.3 Resolution Method

  • Resolution may be provided as replacement or refund, based on product availability and internal review.
  • The final decision rests with Merch3D.

6. Return Shipping

  • Return shipping costs are to be borne by the customer.
  • We do not provide reverse pickup services.
  • Customers must self-ship the product to the address provided by our support team.

7. Refund Policy

7.1 Refund Timeline

  • Approved refunds will be processed within 5-7 business days.

7.2 Refund Mode

  • Refunds will be issued via original payment method, or store credit / wallet.
  • The mode of refund will be decided by Merch3D.

7.3 Non-Refundable Charges

  • Shipping fees
  • Handling or processing charges
  • Any applied discounts or promotional benefits

8. Failed Delivery / Incorrect Address

  • If delivery fails due to incorrect address provided, customer unavailable, or order refusal, no refund and no reshipment will be provided.

9. Final Authority & Acceptance Clause

All decisions taken by Merch3D regarding cancellation, return, replacement, and refund requests are final and binding.

Please place an order only if you fully agree to this Cancellation & Refund Policy.

Merch3D reserves the right to approve or reject any request and modify this policy at any time without prior notice.