Shipping details, clearly explained

1. Company Information

2. Shipping Coverage

• We currently ship only within India.
• International shipping is not available at this time.

3. Order Processing Time

• Orders are processed after successful payment confirmation.
• Order processing and production time depends on the product type:

• Ready-made products: Typically processed within 1-3 business days
• Made-to-order / customized products: Processing time varies based on complexity and order volume

Orders are not processed on weekends or public holidays.

4. Shipping Method & Courier Partners

• Orders are shipped using trusted third-party courier and logistics partners.
• Courier partner selection is at the sole discretion of Merch3D.

We do not guarantee delivery by a specific courier service.

5. Estimated Delivery Time

• Delivery timelines are estimated and not guaranteed.
• Typical delivery timelines within India:

• Metro cities: 3-7 business days
• Non-metro / remote locations: 5-10 business days

Delays may occur due to courier partner delays, weather conditions, natural disasters, government restrictions, or incorrect/incomplete address details.

6. Shipping Charges

• Shipping charges, if applicable, are calculated and displayed at checkout.
• Shipping fees are non-refundable once the order is shipped.

7. Order Tracking

• Tracking details will be shared via email once the order is dispatched.
• Tracking updates are provided by the courier partner and may take time to reflect.

8. Address Accuracy & Failed Delivery

Customers are responsible for providing accurate and complete delivery details.

• If delivery fails due to incorrect address, customer unavailability, or refusal to accept delivery, no refund and no reshipment will be provided.

9. Damaged Packages During Transit

• Any damage must be reported within 24-48 hours of delivery.
• An unboxing video and clear photos of the product and packaging are mandatory.
• Claims without proof will not be accepted.

Resolution (replacement or refund) will be decided by Merch3D.

10. Partial Shipments

In some cases, orders may be shipped in multiple packages. Customers will be notified if applicable.

11. Force Majeure

• Natural calamities
• Strikes or transport disruptions
• Government restrictions
• Technical failures

Merch3D shall not be held liable for shipping delays or failures caused by circumstances beyond our control.

12. Final Authority Clause