Your data, handled with care
This Privacy Policy describes how merch3d.com, a subsidiary of SPADE INC ("Merch3D", "we", "our", "us"), collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.
By using merch3d.com, you agree to the collection and use of information in accordance with this policy.
1. Company Information
Brand Name: merch3d.com (Subsidiary of SPADE INC)
Registered Address: 3rd FLOOR, NO.5, 4th MAIN ROAD, Kalyanamatapara Road, Mathikere, Bengaluru (Bangalore) Urban, Karnataka - 560054, India
Official Support Email: merch3d.support@gmail.com
Support Hours: Monday to Friday, 10:00 AM - 5:00 PM IST
2. Information We Collect
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party gateways)
Note: We do not store your card, UPI, or net-banking details.
2.2 Order & Transaction Information
- Order history
- Product details
- Payment status
- Refund and replacement records
2.3 Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
3. How We Use Your Information
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve website performance and user experience
- Detect fraud or misuse
- Comply with legal and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal information.
- Payment gateways (for transaction processing)
- Logistics and courier partners (for delivery)
- IT service providers (website hosting, security, analytics)
- Government or legal authorities if required by law
All third parties are obligated to protect your data.
5. Payment Security
Payments are processed through secure, PCI-DSS-compliant third-party payment gateways. Merch3D does not have access to or store sensitive payment credentials.
6. Cookies & Tracking Technologies
- Enable essential site functionality
- Analyze website traffic
- Improve user experience
You may disable cookies through your browser settings, but some site features may not function properly.
7. Data Retention
- Fulfill orders
- Maintain business and accounting records
- Comply with legal obligations
- Resolve disputes
8. User Rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal requirements)
Requests must be sent via email to merch3d.support@gmail.com.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss or misuse, and alteration or disclosure. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Merch3D does not knowingly collect personal data from individuals under the age of 18.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
12. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated policy.
13. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
14. Final Authority Clause
All decisions taken by Merch3D regarding data handling, privacy concerns, and policy interpretation are final.
Please use the website and place orders only if you agree to this Privacy Policy.